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Technical Operations Support Specialist

2 months ago

Macclesfield, Cheshire East, United Kingdom Bodycote Full time
{"title": "IT Operations Technical Analyst", "subtitle": "Join Bodycote Group IT", "content": "

Bodycote Group IT is seeking an IT Operations Technical Analyst to join our team based in Macclesfield. As a key member of our team, you will be responsible for resolving incidents and requests in line with defined ITIL-based processes and agreed business service levels.

Key Responsibilities:

  • Delivering IT support and troubleshooting for Bodycote facilities and end users in a predominant Windows environment.
  • Day-to-day monitoring and management of Bodycote infrastructure in the field.
  • Identifying areas of improvement and implementing corrective action to better Group IT Service Delivery.
  • Engagement in new and upcoming IT-related projects relating to upgrades and service improvement.
  • Representing Group IT within the business and at all times delivering world-class customer service.

Requirements:

  • Broad knowledge of Windows Server and Client operating systems with a strong technical background in Microsoft technologies (e.g., Group Policy, Active Directory, DNS, DHCP, Exchange, NTFS, and File Sharing permissions).
  • Familiarity with mobile operating systems (Android and iOS).
  • Knowledge of backup technologies and data safeguarding practices.
  • Understanding of networking fundamentals (LAN, WAN, Switches).
  • Working knowledge of ITIL-based processes.

What We Offer:

  • Pension - match contribution from 4% - 10%.
  • Life Assurance - 2 x annual salary.
  • An entitlement to full pay whilst off sick for a limited number of days (in addition to your statutory sick pay entitlement).
  • 25 days holiday plus 8 bank holidays.
  • Employee assistance program including wellbeing app.
", "lang_code": "en"}