Customer Service Assistant

4 weeks ago


Slough, Slough, United Kingdom Bartlett Mitchell Full time

As a key member of our team, you will be responsible for maintaining the highest standards of cleanliness and presentation in our restaurant areas. This will involve regularly checking counters and chillers to ensure they are clean, well-stocked, and presented in line with our six principles. You will also be responsible for monitoring the restaurant areas to ensure consistent levels of cleanliness with meticulous attention to detail.

Effective communication is essential in this role, as you will need to listen carefully to instructions from your manager and provide prompt and efficient service to customers at all times. You will also be responsible for communicating confidently with customers, gaining feedback, and reacting to their needs to ensure that every customer experience is a positive one.

In addition to your customer-facing duties, you will also be responsible for following procedures and displaying good food safety practice at all times. You will have the opportunity to develop your skills and knowledge through our training and development programs, including NVQ apprentice scheme and WSET courses.

We offer a range of benefits to our employees, including:

  • Monday to Friday working hours available
  • Flexible working hours and the potential of condensed shifts
  • Free meal provision while on shift
  • Training and development opportunities
  • 28 days annual leave with an additional day each year up to 33 days
  • The opportunity to have your birthday off, every year
  • Discounts and cashback from a wide range of retail and leisure outlets
  • The annual BM Caterers Summer party and FOODIES awards
  • Regular team events
  • Life assurance and an employee assistance programme
  • Cycle2work scheme - upfront loan for the necessary equipment

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