Customer Service Representative
2 weeks ago
Job Summary
We are seeking a skilled Customer Service Representative to join our team at Bartlett Mitchell. As a key member of our front-of-house team, you will be responsible for providing exceptional customer service and ensuring that our customers have a positive experience in our restaurants.
Key Responsibilities
- Monitor counters and chillers to ensure they are clean, well-stocked, and presented to the highest standard.
- Regularly check the restaurant areas to ensure consistent levels of cleanliness and attention to detail.
- Communicate confidently with customers, gaining feedback and reacting to their needs to ensure every customer experience is positive.
- Follow procedures and display good food safety practice at all times, with a valid Food Safety Level 2 certificate.
- Previous experience working in a customer service environment is essential, with good merchandising skills and till experience.
Benefits
- Monday to Friday working hours available
- Flexible working hours and the potential of condensed shifts
- Free meal provision while on shift
- Training and development opportunities, including NVQ apprentice scheme & WSET courses
- 28 days annual leave with an additional day each year up to 33 days
- The opportunity to have your birthday off, every year
- Discounts and cashback from a wide range of retail and leisure outlets
- The annual BM Caterers Summer party and FOODIES awards, as well as site-based summer and winter parties
- Regular team events
- Life assurance and an employee assistance programme
- Cycle2work scheme - upfront loan for the necessary equipment
- Being part of a team that made the 'Best Companies' to Work For list 7 years running
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