Customer Service Operations Manager
3 weeks ago
Silverstone is driving growth and sustainability through strategic partnerships, customer experience evolution, and diversification. The Commercial Team is at the forefront of this journey, delivering exceptional service to all customers and clients.
Key Responsibilities:- Manage day-to-day hospitality inquiries to ensure seamless customer experiences.
- Proactively organize workload and maintain up-to-date operational systems to drive efficiency.
- Communicate effectively with the wider team to enhance sales and deliver outstanding customer service across all products.
- Resolve customer complaints and identify priority issues to drive continuous improvement.
- Anticipate opportunities to provide product advice and demonstrate ability to maximize sales.
- Deliver exceptional customer service at key events such as F1, MotoGP, and Festival.
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Customer Service Excellence Manager
3 weeks ago
Silverstone, United Kingdom Silverstone Full timeSilverstone Career OpportunityA challenging role for a skilled customer service professional is available at Silverstone. The ideal candidate will have at least three years of experience in customer service administration and excellent communication skills. They should be able to lead by example and set standards of behaviour and positive attitude.The salary...
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Hospitality Customer Service Manager
1 month ago
Silverstone, United Kingdom Silverstone Full timeCOMMERCIAL TEAMOur Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with...
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Hospitality Customer Service Manager
1 month ago
Silverstone, United Kingdom Silverstone Full timeCOMMERCIAL TEAMOur Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye view to work with...
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Hospitality Customer Service Manager
1 month ago
Silverstone, United Kingdom Silverstone Full timeJob Description COMMERCIAL TEAM Our Commercial department is full of go-getters, and we’re racing ahead with our longer term vision of sustainability and diversification. This means that we have a number of large and smaller scale initiatives in the works to make Silverstone more profitable, sustainable and a better place to work. We take the birds-eye...
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Customer Service Team Lead
3 weeks ago
Silverstone, United Kingdom Silverstone Full time**Job Title:** Customer Service Team LeadWe are seeking an experienced Customer Service Team Lead to join our Commercial Team at Silverstone. As a key member of the team, you will be responsible for delivering exceptional customer service and ensuring seamless hospitality operations.**Key Responsibilities:**Manage day-to-day hospitality enquiries and resolve...
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Hospitality Operations Manager
4 weeks ago
Silverstone, United Kingdom Silverstone Full time**Job Title:** Hospitality Operations ManagerWe are seeking a skilled Hospitality Operations Manager to join our Commercial Team at Silverstone. In this role, you will be responsible for ensuring seamless hospitality operations and delivering exceptional customer service.**Key Responsibilities:**Proactively manage workload and maintain operational systems...
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Hospitality Service Operations Lead
3 weeks ago
Silverstone, United Kingdom Silverstone Full timeJob DescriptionThe Hospitality Service Operations Lead will be responsible for ensuring a high level of service is provided to all customers and clients. This includes managing day-to-day hospitality enquiries, organising workload proactively, and maintaining operational systems.
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Customer Services Assistant
2 weeks ago
Silverstone, United Kingdom Compass Group Full timeWe"re looking for a Customer Services Assistant who will be the face of our business, delivering exceptional customer service for Eurest on a full time basis, contracted to 40 hours per week. You"ll join a team that takes a real pride in what they do, takes pride in their food and most of all, join a company that takes pride in its people. As a Customer...
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Customer Service Team Lead
3 weeks ago
Silverstone, United Kingdom Silverstone Full timeJob OverviewAt Silverstone, we are committed to delivering exceptional customer experiences across all our commercial operations. We are currently seeking a highly skilled Customer Service Team Lead to join our dynamic team.The successful candidate will be responsible for providing high-level support to customers and clients, ensuring that all interactions...
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Silverstone, United Kingdom Silverstone Full timeAbout the RoleWe are looking for an experienced Hospitality Sales and Customer Experience Manager to join our Commercial Team at Silverstone. As a key member of our team, you will be responsible for managing day-to-day hospitality enquiries, organising your workload proactively, and ensuring that all operational systems are up-to-date.You will provide...
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Customer Service Liaison
3 weeks ago
Silverstone, United Kingdom Aston Martin F1 Team Full timeEmbark on a journey with the Aston Martin Aramco Formula One Team, shaping history at our cutting-edge campus in Northamptonshire. Combining heritage with innovation, we bring fresh energy to the sport, driven by a commitment to challenge the status quo and dominate the track.About the RoleWe are seeking a highly skilled Front of House Assistant to join our...
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Hospitality Operations Manager
3 weeks ago
Silverstone, United Kingdom Aligra Personnel Ltd Full timeHospitality Operations ManagerJob Location: Towcester, NorthamptonshireJob Type: Full-timeSalary: £30,500 - £32,000 per annum + benefitsJob Summary:This is a fantastic opportunity to join our hospitality team as an Operations Manager. You will oversee the smooth operation of our catering department, ensuring exceptional customer experiences and outstanding...
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Commercial Customer Relations Specialist
3 weeks ago
Silverstone, United Kingdom Silverstone Full timeHospitality Customer Service Manager Job DescriptionWe are seeking a highly skilled customer service professional to join our team at Silverstone. The ideal candidate will have excellent communication skills and be able to lead by example. They should have at least three years of experience in customer service administration and be proficient in using...
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Fine Dining Operations Manager
4 weeks ago
Silverstone, United Kingdom Aligra Personnel Ltd Full timeThe Fine Dining Operations Manager role at Aligra Personnel Ltd involves overseeing the culinary operations across various departments, including high-volume events and conferences. This position requires a skilled and experienced individual to lead the team in delivering exceptional service and food offerings. The estimated annual salary for this position...
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Customer Experience Director
3 weeks ago
Silverstone, United Kingdom Silverstone Full timeKey ResponsibilitiesManage Hospitality Enquiries: Respond to customer queries and resolve issues in a timely manner.Organise Workload: Prioritise tasks and manage workload effectively to meet deadlines.Maintain Operational Systems: Ensure that all operational systems are working efficiently and effectively.The ideal candidate will have excellent customer...
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Campsite Operations Manager
3 weeks ago
Silverstone, United Kingdom Silverstone Full timeRole OverviewSilverstone seeks a seasoned events professional to oversee the development and delivery of onsite camping and glamping operations for the Formula 1 British Grand Prix. As Campsite Operations Manager, you will be responsible for driving commercial growth, improving operational efficiency, and ensuring exceptional customer experiences.About...
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Culinary Operations Manager
3 weeks ago
Silverstone, United Kingdom Aligra Personnel Ltd Full timeAbout This JobAligra Personnel Ltd is seeking a talented Chef de Partie to join our team in Towcester, Northamptonshire. As a key member of our culinary operations team, you will be responsible for delivering high-quality food and exceptional customer service across various operations.Key ResponsibilitiesThe successful candidate will be responsible...
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Silverstone, United Kingdom Silverstone Full timeSilverstone Commercial Team Job DescriptionAs a Customer Service Director within our Commercial Team, you will play a crucial role in creating a positive and customer-centric environment within the team. You will demonstrate conviction in finding innovative approaches to solutions and be willing to go the extra mile to delight customers.You will be...
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Hospitality Operations Lead
3 weeks ago
Silverstone, United Kingdom Silverstone Full timeJob Title: Hospitality Customer Service ManagerWe are seeking an experienced customer service professional to join our team at Silverstone. The ideal candidate will have excellent communication skills and be able to lead by example. They should have at least three years of experience in customer service administration and be proficient in using customer...
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Food and Beverage Operations Manager
4 weeks ago
Silverstone, United Kingdom Silverstone Full timeJob OverviewAs a Food and Beverage Operations Manager at Silverstone, you will oversee the event concessions food and beverage business. This role involves managing the profit & loss account, monitoring weekly and monthly event profit & loss forecasting, and developing key supplier relationships.About the RoleThis is a senior position that requires a...