Customer Service Operations Manager

3 weeks ago


Silverstone, United Kingdom Silverstone Full time
Job Overview

Silverstone is driving growth and sustainability through strategic partnerships, customer experience evolution, and diversification. The Commercial Team is at the forefront of this journey, delivering exceptional service to all customers and clients.

Key Responsibilities:
  • Manage day-to-day hospitality inquiries to ensure seamless customer experiences.
  • Proactively organize workload and maintain up-to-date operational systems to drive efficiency.
  • Communicate effectively with the wider team to enhance sales and deliver outstanding customer service across all products.
  • Resolve customer complaints and identify priority issues to drive continuous improvement.
  • Anticipate opportunities to provide product advice and demonstrate ability to maximize sales.
  • Deliver exceptional customer service at key events such as F1, MotoGP, and Festival.


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