Senior Director of Existing Installations

2 weeks ago

Addlestone, Surrey, United Kingdom Schindler Group Full time

We are seeking a Senior Director of Existing Installations to join our team at Schindler Group. This is an exciting opportunity for a Senior Director with extensive industry experience to lead our Existing Installations Team based out of our Addlestone Office in Surrey.

Key Responsibilities:

  • Develop and deliver sustainable, profitable growth without compromising customer excellence
  • Coordinate with zone and branch managers to analyse and interpret results and agree remedial actions where necessary
  • Defend the EI revenue base by formulating and implementing a local vision and strategy in alignment with KG objectives
  • Formulate and implement a local strategy consistent with KG objectives in portfolio retention, growth and profitability
  • Define target market and strategy to achieve portfolio retention and growth targets
  • Develop and execute portfolio models to secure and grow EI business
  • Achieve the KG vision (and Schindler strategy) of being the preferred choice for customers
  • Personally establish productive, professional relationships with key people in strategic markets and client organisations
  • Develop, embed and monitor value-add initiatives to grow customer loyalty and alignment
  • Systematically analyse customer feedback and act to improve NPS
  • Provide and execute the best-in-class processes and systems to build sustainable business growth and optimise business efficiency
  • Ensure all EI-related policies and procedures are current, but also fit-for-purpose and compliant
  • Manage cross functional relationships to set and execute process and quality adherence metrics
  • Support audit programmes to continuously improve compliance
  • Maintain clarity regarding structure, roles, responsibilities and standards so employees understand their role in business success
  • Create a team-first culture with clear performance management and succession planning
  • Contribute to team development - coaching others and actively encouraging personal development in order to build organisational capability

Candidate Requirements:

  • Five years' experience managing a business environment or senior executive level roles in vertical transport or building services industry
  • Demonstrable Proven track record in leading teams
  • Demonstrable record of identifying new business and developing pipeline
  • A degree or diploma in any engineering or business-related discipline and/or Master of Business (MBA) from a recognised institution
  • Strong negotiation and influencing skills
  • Outstanding communication skills, with customer service etiquette
  • Leadership skills to build, direct and develop a skilled and a collaborative team
  • Excellent time management, planning and analytical skills, with a strong attention to detail
  • A change driver and manager with the right balance of team care and emotional intelligence
  • Strong business acumen, ability to solve complex issues, exercise sound judgement and the ability to make decisions based on accurate and timely analysis
  • Ambition (both technical and leadership)

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