Head of Existing Installations Director
1 month ago
We are seeking a seasoned Senior Director to lead our Existing Installations team, based out of our Addlestone Office in Surrey. The successful candidate will be responsible for driving business growth, customer satisfaction, and operational efficiency.
Key Responsibilities:- Develop and execute a sustainable growth strategy for Existing Installations
- Collaborate with zone and branch managers to analyze results and implement remedial actions
- Formulate and implement a local vision and strategy to defend the EI revenue base
- Define target markets and strategies to achieve portfolio retention and growth targets
- Develop and execute portfolio models to secure and grow EI business
- Establish productive relationships with key stakeholders in strategic markets and client organizations
- Develop and embed value-add initiatives to grow customer loyalty and alignment
- Systematically analyze customer feedback and act to improve Net Promoter Score (NPS)
- Provide best-in-class processes and systems to build sustainable business growth and optimize efficiency
- Ensure all EI-related policies and procedures are current, fit-for-purpose, and compliant
- Five years' experience managing a business environment or senior executive level roles in vertical transport or building services industry
- Demonstrable proven track record in leading teams
- Demonstrable record of identifying new business and developing pipeline
- A degree or diploma in any engineering or business-related discipline and/or Master of Business (MBA) from a recognized institution
- Strong negotiation and influencing skills
- Outstanding communication skills, with customer service etiquette
- Leadership skills to build, direct, and develop a skilled and collaborative team
- Excellent time management, planning, and analytical skills, with a strong attention to detail
- A change driver and manager with the right balance of team care and emotional intelligence
- Strong business acumen, ability to solve complex issues, exercise sound judgment, and make decisions based on accurate and timely analysis
What We Offer:
As a member of the Schindler Group, you will have the opportunity to work with a global leader in the vertical transport industry. We offer a competitive salary, comprehensive benefits package, and opportunities for professional growth and development.
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