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Senior Director of Existing Installations

1 month ago

Addlestone, Surrey, United Kingdom Schindler Group Full time

We are currently recruiting for a Senior Director of Existing Installations, an exciting opportunity for a seasoned executive to lead the existing installations team at Schindler Group.

Key Responsibilities:

  • Develop and deliver sustainable, profitable growth for existing installations without compromising customer satisfaction and excellence.
  • Collaborate with zone and branch managers to analyse results and agree on remedial actions.
  • Defend the existing installations revenue base by formulating a local vision and strategy in alignment with Schindler Group objectives.
  • Formulate and implement a local strategy consistent with Schindler Group objectives in portfolio retention, growth, and profitability.
  • Define target market and strategy to achieve portfolio retention and growth targets.
  • Develop and execute portfolio models to secure and grow existing installations business.
  • Establish productive relationships with key people in strategic markets and client organisations.
  • Develop and embed value-add initiatives to grow customer loyalty and alignment.
  • Analyse customer feedback and act to improve Net Promoter Score.
  • Provide and execute best-in-class processes and systems to build sustainable business growth and optimise efficiency.
  • Ensure all existing installations-related policies and procedures are current, fit-for-purpose, and compliant.
  • Manage cross-functional relationships to set and execute process and quality adherence metrics.
  • Support audit programmes to continuously improve compliance.
  • Maintain clarity regarding structure, roles, responsibilities, and standards for employees to understand their role in business success.
  • Create a team-first culture with clear performance management and succession planning.
  • Contribute to team development through coaching and encouraging personal development to build organisational capability.

Candidate Requirements:

  • Five years' experience managing a business environment or senior executive level roles in vertical transport or building services industry.
  • Demonstrable proven track record in leading teams.
  • Demonstrable record of identifying new business and developing a pipeline.
  • A degree or diploma in any engineering or business-related discipline and/or Master of Business (MBA) from a recognised institution.
  • Strong negotiation and influencing skills.
  • Outstanding communication skills, with customer service etiquette.
  • Leadership skills to build, direct, and develop a skilled and collaborative team.
  • Excellent time management, planning, and analytical skills, with a strong attention to detail.
  • A change driver and manager with the right balance of team care and emotional intelligence.
  • Strong business acumen, ability to solve complex issues, exercise sound judgement, and make decisions based on accurate and timely analysis.
  • Ambition (both technical and leadership).