Complaint Resolution Expert

7 days ago


Manchester, United Kingdom Zuto Full time
Skill Set Required

To excel in this role, you will need:

  • FCA Regulations Knowledge:
  • A thorough understanding of FCA regulations and their impact on our business.
  • Investigation and Escalation Skills:
  • The ability to investigate and respond to escalated non-regulated vehicle quality complaints in line with FCA regulations.
  • Communication Skills:
  • Excellent written and verbal communication skills to inform customers of outcomes and provide feedback to other areas of the business.
What We Offer

We offer a competitive salary of £28,500, clear progression throughout the business, award-winning induction training, and development from our ISM accredited training programme. You'll also enjoy 28 days holidays including bank holidays, plus an extra day off for your birthday.



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