Complaint Resolution Professional
1 month ago
Car Finance 247 is seeking a skilled Complaint Resolution Professional to join our Customer Care Team. In this role, you will play a critical part in maintaining our high standards in Compliance and Quality Assurance. You will resolve customer complaints efficiently, provide exceptional service, and build strong working relationships with internal and external clients.
To succeed in this role, you will need experience in complaint handling, case management, and writing investigation reports to bring complaints to a conclusion. You will also identify areas for improvement in service levels and contribute to process development to ensure high-quality customer experiences.
We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience. Our comprehensive benefits package includes flexible working hours, onsite gym, free fruit, barista bar, and juice bar, subsidised onsite parking, birthday off, enhanced maternity, paternity, and adoption leave pay, discount club, healthcare cash plan, free Employee Assistance Programme, excellent career progression across the business, and many more perks.
As a market leader in car finance broking, we strive to deliver exceptional customer experiences through outstanding tech, streamlined processes, and amazing people. If you are passionate about delivering high-quality service and have a talent for problem-solving, we would love to hear from you.
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Complaints Resolution Specialist
1 month ago
Manchester, United Kingdom First Central Services Full timeFirst Central Services is looking for a Complaints Resolution Specialist to handle customer complaints in a fair and efficient manner. The successful candidate will have a strong background in complaint handling or similar and be able to communicate effectively with customers.In this role, you will be responsible for:Investigating and resolving customer...
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Complaints Resolution Associate
6 months ago
Manchester, United Kingdom Car Finance 247 Full time**About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...
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Complaints Resolution Associate
7 months ago
Manchester, United Kingdom Car Finance 247 Full time**About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...
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Complaint Resolution Specialist
1 month ago
Manchester, United Kingdom First Central Services Full time**Complaint Resolution Specialist Role**We are a leading insurance company that prioritizes customer satisfaction. We're looking for a skilled Complaint Resolution Specialist to join our team in Haywards Heath or Salford Quays.The successful candidate will be responsible for resolving customer complaints, logging and allocating work, and ensuring compliance...
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Complaint Resolution Advisor
7 months ago
Manchester, United Kingdom Phillips & Cohen Associates Full timeJob Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...
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Complaints Resolution Associate
5 days ago
Manchester, United Kingdom Car Finance 247 Full time**About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...
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Complaint Analysis and Resolution Expert
4 weeks ago
Manchester, United Kingdom First Central Services Full timeAt First Central Services, we are committed to delivering exceptional customer experiences through effective complaint prevention and resolution strategies.We are seeking an experienced Complaint Analysis and Resolution Expert to join our team, focusing on minimizing complaints and improving customer satisfaction.The estimated salary for this role is...
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Complaint Resolution Specialist, Clearpay
6 months ago
Manchester, United Kingdom Clearpay Full timeCompany Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...
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Complaints Handler
7 months ago
Manchester, United Kingdom carloans 365 Full timecarloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth. The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options. Working with customers, dealerships and lenders, this role requires exceptional...
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Complaints Handler
4 days ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to work for a leading financial services business - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career...
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Complaints Handler
7 months ago
Manchester, United Kingdom Watt Utilities Full timeWatt Utilities have been one of the leading Utility Consultancies in the UK since 1999. We are currently going through a period of exponential growth and working towards our aim of being the number 1 Utility Broker in the UK. **The Department** The Complaints Handler will be responsible for the handling and resolution of customer complaints throughout the...
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Complaints Resolution Specialist
2 weeks ago
Manchester, United Kingdom Zuto Full timeJob OverviewThe Complaints Handler will be responsible for investigating and resolving customer complaints related to vehicle quality, ensuring that all issues are addressed promptly and professionally.The ideal candidate will have excellent communication and problem-solving skills, with the ability to work independently and as part of a team.
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Complaints Handler
5 days ago
Manchester, United Kingdom ABM UK Full time**JOB TITLE: Complaints Handler** **REPORTING TO: General Manager** **LOCATION: Manchester Airport** **PAY RATE: £23,000 per annum** **ROLE OVERVIEW AND PURPOSE** **This position is 40 hours per week** To ensure the effective management of all feedback received in respect of the PRM operation at Manchester Airport, including the provision of a...
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Complaints Handler
2 days ago
Manchester, United Kingdom Page Personnel Full timeOpportunity to work for a leading Retail company - Excellent benefits **About Our Client**: Our client is a leading fashion retailer with a great reputation on the market. They are looking for Complaints Handlers to join the team, as they are going through a period of growth and are looking to expand the team. This role offers excellent career progression,...
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Complaints Resolution Expert
2 weeks ago
Manchester, United Kingdom The Portfolio Group Full timeAbout The Portfolio GroupWe are looking for a skilled Complaints Analyst to join our team at The Portfolio Group, an insurance firm based in Manchester City.The successful candidate will be responsible for resolving escalated and complex customer complaints efficiently, in line with FCA regulations.The ideal candidate will have experience in financial...
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Complaints Resolution Expert
1 month ago
Manchester, United Kingdom The Portfolio Group Full timeWe are seeking a detail-oriented and customer-focused Complaints Analyst to join The Portfolio Group in Manchester City, working 5 days a week in office. As part of the Compliance Department, you will play a pivotal role in ensuring exceptional service by resolving escalated and complex customer complaints efficiently.Key Responsibilities:Log, acknowledge,...
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Complaints Resolution Specialist
2 weeks ago
Manchester, United Kingdom Hirecracker Full timeAbout the RoleHirecracker is seeking a highly organized and detail-oriented Administrative Support Officer to join our Complaints Department. This is an exciting opportunity for someone looking to start or advance their career in administrative support.The successful candidate will be responsible for providing administrative support to complaint handlers,...
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Customer Service Complaints Officer
7 months ago
Manchester, United Kingdom Talent Sphere Ltd Full time**Customer Service Complaints Officer** **Job Types**: Permanent, Full-time & Part Time The Hours can be flexible between 30 - 37.5 a week. You can make this a 4-day week. You will be asked to rota on to some weekends. **Salary**: £24,000.00 per year-Pro Rata **The Company** The Qure Group is a leading provider of resolution services to the United...
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Complaints Handler
6 days ago
Manchester Airport, United Kingdom ABM UK Full time**JOB TITLE: Complaints Handler** **REPORTING TO: General Manager** **LOCATION: Manchester Airport** **HOURS: 40 hours per week** **PAY RATE: £23,000 per annum** **ROLE OVERVIEW AND PURPOSE** To ensure the effective management of all feedback received in respect of the PRM operation at Manchester Airport, including the provision of a professional and...
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Complaint Handler
7 months ago
Manchester, United Kingdom Interactive Investor Full timeWHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching...