Complaint Resolution Professional
7 days ago
Car Finance 247 is seeking a skilled Complaint Resolution Professional to join our Customer Care Team. In this role, you will play a critical part in maintaining our high standards in Compliance and Quality Assurance. You will resolve customer complaints efficiently, provide exceptional service, and build strong working relationships with internal and external clients.
To succeed in this role, you will need experience in complaint handling, case management, and writing investigation reports to bring complaints to a conclusion. You will also identify areas for improvement in service levels and contribute to process development to ensure high-quality customer experiences.
We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience. Our comprehensive benefits package includes flexible working hours, onsite gym, free fruit, barista bar, and juice bar, subsidised onsite parking, birthday off, enhanced maternity, paternity, and adoption leave pay, discount club, healthcare cash plan, free Employee Assistance Programme, excellent career progression across the business, and many more perks.
As a market leader in car finance broking, we strive to deliver exceptional customer experiences through outstanding tech, streamlined processes, and amazing people. If you are passionate about delivering high-quality service and have a talent for problem-solving, we would love to hear from you.
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Complaints Resolution Specialist
7 days ago
Manchester, United Kingdom First Central Services Full timeFirst Central Services is looking for a Complaints Resolution Specialist to handle customer complaints in a fair and efficient manner. The successful candidate will have a strong background in complaint handling or similar and be able to communicate effectively with customers.In this role, you will be responsible for:Investigating and resolving customer...
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Complaints Resolution Associate
5 months ago
Manchester, United Kingdom Car Finance 247 Full time**About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...
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Complaints Resolution Associate
6 months ago
Manchester, United Kingdom Car Finance 247 Full time**About The Role**: Here at CarFinance 247 we are looking to recruit a Complaints Resolution Associate to join our Customer Care Team! As a Complaints Resolution Associate, you will be able to liaise confidently with our Customers, Lenders, Dealerships and internal stakeholders to obtain fair customer outcomes whilst maintaining our high standards in...
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Complaint Resolution Advisor
6 months ago
Manchester, United Kingdom Phillips & Cohen Associates Full timeJob Advert **Job Title**: Complaint Resolution Advisor **Responsible to**: Compliance Manager **Interfaces with**: All PCA colleagues, customers, suppliers/vendors, clients **Location**: Exchange Quay, Manchester, UK **Date**: ASAP **Salary**: £25,000 The role of the Complaint Resolution Advisor requires great attention to detail and excellent...
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Complaint Resolution Specialist
7 days ago
Manchester, United Kingdom First Central Services Full time**Complaint Resolution Specialist Role**We are a leading insurance company that prioritizes customer satisfaction. We're looking for a skilled Complaint Resolution Specialist to join our team in Haywards Heath or Salford Quays.The successful candidate will be responsible for resolving customer complaints, logging and allocating work, and ensuring compliance...
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Complaints Resolution Specialist
2 weeks ago
Manchester, United Kingdom DWF Full timeAbout the RoleWe are seeking a highly skilled Complaints Resolution Specialist to join our team at DWF.Job Summary:The Complaints Resolution Specialist will be responsible for overseeing the complaints function, ensuring all complaints (SRA regulated and non-regulated) are investigated and resolved efficiently. This involves liaising across the Group,...
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Complaint Resolution Specialist, Clearpay
5 months ago
Manchester, United Kingdom Clearpay Full timeCompany Description It all started with an idea at Block in 2013. Initially built to take the pain out of peer-to-peer payments, Cash App has gone from a simple product with a single purpose to a dynamic ecosystem, developing unique financial products, including Afterpay/Clearpay, to provide a better way to send, spend, invest, borrow and save to our 47...
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Complaints Resolution Specialist
2 weeks ago
Manchester, United Kingdom DWF Full timeAbout the RoleWe are seeking a skilled Complaints Resolution Specialist to join our team at DWF, a leading global provider of integrated legal and business services.As a key member of our Risk and Excellence team, you will oversee the complaints function, ensuring all complaints (SRA regulated and non-regulated) are investigated and resolved efficiently....
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Complaints Handler
6 months ago
Manchester, United Kingdom carloans 365 Full timecarloans 365 is looking to add an experienced Complaints Handler to our team on the back of significant business growth. The Complaints Handler will be responsible for end-to-end management and resolution of customer complaints related to vehicle purchasing and finance options. Working with customers, dealerships and lenders, this role requires exceptional...
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Complaints Handler
6 months ago
Manchester, United Kingdom Watt Utilities Full timeWatt Utilities have been one of the leading Utility Consultancies in the UK since 1999. We are currently going through a period of exponential growth and working towards our aim of being the number 1 Utility Broker in the UK. **The Department** The Complaints Handler will be responsible for the handling and resolution of customer complaints throughout the...
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Complaints Resolution Expert
1 week ago
Manchester, United Kingdom The Portfolio Group Full timeWe are seeking a detail-oriented and customer-focused Complaints Analyst to join The Portfolio Group in Manchester City, working 5 days a week in office. As part of the Compliance Department, you will play a pivotal role in ensuring exceptional service by resolving escalated and complex customer complaints efficiently.Key Responsibilities:Log, acknowledge,...
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Customer Service Complaints Officer
6 months ago
Manchester, United Kingdom Talent Sphere Ltd Full time**Customer Service Complaints Officer** **Job Types**: Permanent, Full-time & Part Time The Hours can be flexible between 30 - 37.5 a week. You can make this a 4-day week. You will be asked to rota on to some weekends. **Salary**: £24,000.00 per year-Pro Rata **The Company** The Qure Group is a leading provider of resolution services to the United...
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Complaint Handler
6 months ago
Manchester, United Kingdom Interactive Investor Full timeWHO WE ARE: interactive investor is an award-winning investment platform that puts its customers in control of their financial future. We’ve been helping investors for over 25 years. We’ve seen market highs and lows and been resilient throughout. We’re now the UK’s number one flat-fee investment platform, with assets under administration approaching...
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Complaints Resolution Specialist
4 days ago
Manchester, Greater Manchester, United Kingdom CV-Library Full timeJob DescriptionWe are seeking a detail-oriented and customer-focused individual to join our Compliance Department as a Complaints Analyst. This role plays a pivotal part in ensuring exceptional service is provided by resolving escalated and complex customer complaints efficiently, in line with FCA regulations.
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Complaints Resolution Specialist
1 day ago
Manchester, United Kingdom AJ Bell Management Limited Full timeJob DescriptionThe main objective of this role is to ensure that complaints are handled fairly and in accordance with FCA requirements. This involves recording complaints accurately, acknowledging them promptly, investigating and responding to each complaint, and maintaining detailed records of the investigation process.This role requires strong knowledge of...
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Complaints Coordinator
2 months ago
Manchester, United Kingdom CV-Library Full timeComplaints Officer Full time, 37 hours per week £17.50 per hour Temporary ongoing contract Hybrid working is available (1 day per week in office) Our team at Sellick Partnership are actively seeking a full time Complaints Coordinator for a client based in Manchester. This role will focus on receiving and managing customer complaints with a focus...
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Complaints Officer
6 months ago
Manchester, United Kingdom Jobwise Full time**Are you experienced in handling and responding to complaints. We have an immediate opportunity for a Complaints Officer to support one of our NHS Clients. This will be a temporary contract, working 37.5 hours per week. The training would take place on side at the office in M1 postcode and then working remotely. Paying £11.76 per hour** **What will you be...
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Complaints Handler
6 months ago
Manchester, United Kingdom Vermelo RPO Full time**Complaints Handler** £21,000-£26,000 p/a (depending on experience) Permanent Full-Time Mon-Fri 9:00am -5:30pm Hybrid working - 3 days remote, 2 days office based (Mondays and Thursdays) **Overview** Working within the Customer Relations team either based in Longford House in Tunbridge Wells or Ardnale House in Manchester, you will proactively...
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Complaints Handler
6 months ago
Manchester, United Kingdom Vermelo RPO Full time**Complaints Handler** £21,000-£26,000 p/a (depending on experience) Permanent Full-Time Mon-Fri 9:00am -5:30pm Hybrid working - 3 days remote, 2 days office based (Mondays and Thursdays) **Overview** Working within the Customer Relations team either based in Longford House in Tunbridge Wells or Ardnale House in Manchester, you will proactively...
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Complaints Management Director
1 month ago
Manchester, United Kingdom Starling Bank Limited Full timeAbout the role:We're seeking a Director of Customer Resolution to lead our complaints management team and ensure we deliver good outcomes for our customers. This role will be responsible for establishing and embedding the right operating model, framework, tools, and capabilities for effective end-to-end regulated complaints management.The ideal candidate...