Complaint Resolution Professional

7 days ago


Manchester, United Kingdom CarFinance 247 Full time

Car Finance 247 is seeking a skilled Complaint Resolution Professional to join our Customer Care Team. In this role, you will play a critical part in maintaining our high standards in Compliance and Quality Assurance. You will resolve customer complaints efficiently, provide exceptional service, and build strong working relationships with internal and external clients.

To succeed in this role, you will need experience in complaint handling, case management, and writing investigation reports to bring complaints to a conclusion. You will also identify areas for improvement in service levels and contribute to process development to ensure high-quality customer experiences.

We offer a competitive salary range of £25,000 - £30,000 per annum, depending on experience. Our comprehensive benefits package includes flexible working hours, onsite gym, free fruit, barista bar, and juice bar, subsidised onsite parking, birthday off, enhanced maternity, paternity, and adoption leave pay, discount club, healthcare cash plan, free Employee Assistance Programme, excellent career progression across the business, and many more perks.

As a market leader in car finance broking, we strive to deliver exceptional customer experiences through outstanding tech, streamlined processes, and amazing people. If you are passionate about delivering high-quality service and have a talent for problem-solving, we would love to hear from you.



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