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Customer Business Relationship Manager
2 months ago
We are seeking a skilled Customer Relations Manager to join our team at Brook Court care home in Kidderminster. As a sales and business development professional, you will thrive in this role, helping shape the future of care and driving revenue growth.
Care UK is a leading private care company with over 150 care homes across the UK. Our values of Caring, Passionate, and Teamwork are at the heart of everything we do, and we are committed to providing exceptional care to our residents.
The role of Customer Relations Manager is to drive sales and support the care home to achieve its sales targets, focusing on self-funded customers. You will work flexibly to meet business needs, including evenings and weekends, to deliver an exceptional customer experience for each sales enquiry.
Key Responsibilities:
- Achieve set targets for resident occupancy, self-pay mix, and average weekly fee.
- Promote the care home through strong community relationships and drive enquiries through events, sponsorship, and PR.
- Effectively communicate accurate information to prospective clients regarding the care home, facilities, care expertise, service, and prices.
- Understand and monitor the competitor landscape to maintain the care home's competitive advantage and identify gaps in the local market.
- Identify potential business and marketing opportunities within the local catchment area.
- Work closely with the Home Manager and Head of Departments.
- Ensure all required reports are completed accurately and on time.
What We're Looking For:
- A self-motivated, flexible, and enthusiastic individual.
- Someone who works collaboratively with others, sharing ideas and information.
- A highly organised person able to track and progress multiple priorities.
- A customer service mindset.
Why Care UK?
- Be part of a dynamic and growing organisation dedicated to providing outstanding care.
- Collaborate with a diverse and talented team in a supportive and inclusive environment.
- Enjoy a competitive salary and comprehensive benefits package.
- Make a meaningful impact on the lives of residents and contribute to the success of our care homes.
