Customer Experience Director
7 days ago
Cineworld Cinemas Ltd is a leading cinema chain in the UK, operating a number of cinemas across the country. We are seeking a skilled Duty Manager to lead our team of Customer Service Team Members and Maintenance staff at one of our busy cinemas.
Job Summary
The successful candidate will be responsible for leading a team of 25 people to achieve key targets and KPIs, while also encouraging team members to continue their learning and career development via our internal E-learning portal.
Key Responsibilities
- Work closely with the General Manager to deliver Picturehouse operations and marketing strategy
- Lead a team of 25 people to achieve key targets and KPIs
- Encourage team members to continue their learning and career development via our internal E-learning portal
About You
We are looking for someone with previous experience of managing large teams in a retail or hospitality industry. You should have experience overseeing onsite events and connecting with the local community to market these initiatives.
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