Customer Experience and Support Leadership Role

23 hours ago


Cambridge, Cambridgeshire, United Kingdom Deloitte LLP Full time
About the Role

We are seeking an experienced Customer Experience and Support Director to lead our team at Deloitte LLP. As a key member of our Central Business Services (CBS) organization, you will be responsible for developing and driving strategy, innovation, transformation, and operational delivery excellence across the portfolio of CES services to UK and Swiss member firm practitioners.

The ideal candidate will have a proven track record of managing senior and diverse stakeholder groups and be a credible representative of the CBS Executive IT Infrastructure Leadership team. You will also have experience in empowering teams to make decisions, operate independently, innovate, and perform at the highest levels of attainment against industry benchmarks.

This role offers the opportunity to shape and evolve the future of Customer Experience Support Service strategy and operational delivery both in the UK and Swiss member firms and wider NSE IT organization.

Responsibilities
  • Lead the development and implementation of CES strategies and plans.
  • Manage and develop the CES leadership team.
  • Ensure CES services align with business vision, objectives, and priorities.
Salary: £150,000 - £200,000 per annum.

Why Join Us
  • Opportunity to work with a world-class team of professionals.
  • Competitive salary and benefits package.
  • Dynamic and challenging work environment with opportunities for professional growth and development.

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