Technical Solutions Support Specialist

3 weeks ago

London, Greater London, United Kingdom Telstra Full time
Job Title

MCR Operator - Live Sports and Media

We're seeking a skilled Technical Solutions Support Specialist to join our team at Telstra Broadcast Services. As a key member of our Broadcast Operations Centre, you'll play a vital role in providing technical service, solutions, and support to our live sports and media customers.

Key Responsibilities

  • Primary support and operational duties for the TBS MCR and Telstra's Internet Delivery Network (IDN), Global Media Network (GMN), Special Events Network (SEN), and cloud platforms
  • Undertaking pre-event checks and configuration of broadcast encoders and decoders
  • Monitoring and switching live services (lines in and lines out)
  • Evaluating signal quality and platform stability at both an IP and HD-SDI level
  • OTT service delivery and management
  • Satellite downlinking and line-up to EBU standards
  • Scheduling of kit and capacity management
  • Booking feeds with uplinks when needed
  • Operating software-based recording and playback devices
  • Providing first-line support to issues and incidents and implementing service restoration procedures
  • Recording incidents and irregularities
  • Monitoring system alerts and performance thresholds and identifying preventative action
  • Communicating with suppliers, partners, and customers as required

About You

To be eligible for this role, we're looking for candidates with the following experience:

  • Able to work meticulously with high attention to detail
  • Structured approach to work; task-driven and diligent
  • Calm in a crisis, able to methodically analyze and identify an issue
  • Thrives working in a fast-paced environment
  • Professional manner when dealing with customers, international MCRs, and internal departments
  • Technology enthusiast, curious, and keen to learn

Requirements

Proficiency in the following:

  • Working within IT environments
  • Measuring via waveform monitors
  • Operation of routing tools/panels
  • Familiar with IP streaming technologies (e.g., DVB transport streams)
  • Encoder/decoder hardware operation and configuration
  • Common broadcast terminology and solutions
  • Familiar with transmission automation systems
  • Familiar with OTT streaming systems

What We Offer

We're committed to building a diverse and inclusive workforce in all its forms. We encourage applicants from diverse gender, cultural, and linguistic backgrounds and applicants who may be living with a disability. We also offer flexibility in all our roles to ensure everyone can participate.

To learn more about how we support our people, including accessibility adjustments we can provide you through the recruitment process, visit tel.st/thrive.

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