Community Engagement Assistant
2 days ago
**Job Summary:** Community Engagement Assistant
We are seeking a highly motivated and dedicated individual to join our team as a Community Engagement Assistant. This role will play a vital part in maintaining strong relationships with our residents and ensuring the smooth operation of our services within local authorities and housing associations.
Key Responsibilities:
- Act as the first point of contact for resident enquiries, providing professional customer service support.
- Manage administrative duties with accuracy and efficiency, adhering to internal processes and policies.
- Coordinate efficiently with other teams and departments to resolve resident queries and concerns.
- Utilise IT systems competently for scheduling, reporting, and communication tasks.
- Support continuous improvement initiatives by identifying potential service enhancements.
Required Attributes:
- Exceptional attention to detail and administrative skills.
- Strong multitasking abilities to handle tasks concurrently.
- Resilient and capable of working under pressure with a solution-oriented mindset.
- Excellent organizational abilities to prioritize and manage workload efficiently.
- Proficient with IT systems, including MS Office Suite.
- Friendly and professional attitude in all interactions with team members and residents.
- Experience in customer service oriented roles.
- Effective communication skills, both written and verbal.
- Ability to maintain a high level of professionalism and confidentiality.
- A flexible and adaptable work ethic, ready to collaborate in a team setting.
Our Company Culture:
- We celebrate individual differences and believe that they contribute to our collective success.
- All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.
- We offer reasonable adjustments throughout the recruitment process for individuals who may require them.
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