Technical Claims Manager

3 weeks ago

Sevenoaks, Kent, United Kingdom Acorn Insurance and Financial Services Limited Full time

Position Overview:

We are seeking a proactive individual to oversee a portfolio of intricate claims, with values reaching up to £500,000. This role involves managing cases that may include serious injuries and fatalities, all while adhering to the company's Delegated Authority guidelines.

Key Responsibilities:

  • Effectively manage a diverse caseload, ensuring timely and accurate diary management while meeting personal KPIs and SLAs.
  • Conduct thorough reviews of claims to ensure they are reserved accurately and in accordance with industry best practices, escalating those that exceed authority limits.
  • Prepare detailed and timely reports, both written and verbal, for internal stakeholders and reinsurers.
  • Identify when to engage external resources to optimize outcomes while minimizing claims expenditure.
  • Provide mentorship and training to junior claims handlers, enhancing their skills and knowledge.
  • Stay updated on industry developments through continuous learning and training, sharing insights with the team.
  • Contribute to the establishment of technical standards and best practices within the organization.

Qualifications:

  • Strong communication skills with the ability to convey complex information clearly.
  • Proactive problem-solver who takes initiative to explore all avenues for optimal business outcomes.
  • Self-motivated individual with exceptional time management abilities, capable of prioritizing tasks effectively.
  • Team-oriented with a collaborative spirit.
  • In-depth understanding of relevant legal frameworks, including case law and procedural regulations.
  • Exemplary role model for peers and colleagues.

About Acorn Insurance:

Acorn Insurance is a reputable organization with a commitment to professional development in the financial services sector. With over 40 years of experience, we specialize in providing tailored motor insurance solutions to our clients across the UK.

We pride ourselves on fostering an inclusive workplace culture where diversity is celebrated, and every team member feels valued. Our commitment to employee growth is reflected in our comprehensive training programs and supportive environment.

Employee Benefits:

  • Generous annual leave starting at 31 days, increasing with tenure.
  • Flexible holiday options through a buy and sell scheme.
  • Comprehensive sick pay and parental leave policies.
  • Attractive pension scheme.
  • Access to various employee discounts and vouchers.
  • Regular health and wellness initiatives.
  • Opportunities for professional development and qualifications.

We are dedicated to creating a supportive and engaging workplace where our employees can thrive and contribute to our mission.

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