Customer Service Specialist

1 week ago


Exeter, Devon, United Kingdom DX Network Services Limited Full time

At DX Network Services Limited, we are seeking a highly skilled and motivated individual to join our team as a Customer Service Advisor. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and wants to be part of a dynamic and growing company.

About Us

We are a leading independent parcel, mail and logistics services company operating throughout the UK and Ireland, dedicated to delivering the important things in life.

Our brand is what we do every day, and our values set the tone for how we want our colleagues to go about their business of delivering the Delivered Exactly promise.

What You'll Do
  1. Receive and handle all inbound, internal and external customer queries and manage through to resolution for specific customer accounts
  2. Action all customer queries in line with the required processes and service level agreements
  3. Work as part of a team to ensure great customer service delivery - every time
  4. Engage proactively with service centres to ensure customer requirements are received and actioned
  5. Recognise and deal with queries, requests and problems in line with our customer account requirements
  6. Identification and action of escalation issues
Key Responsibilities:

You will work alongside our operational and account management teams and have the opportunity to positively influence our customers' needs and resolve any potential issues.

Why DX?

We achieve our outstanding results through our people. Our ability to recruit, train, promote and retain top quality talent is one of our core strengths and has been fundamental to our long term growth.

It is our entrepreneurial, dedicated, customer-focused people who are making business happen. They are behind our fantastic success and incredible growth. They are driving us forward as we define the future of work.

Benefits:
  • Competitive Rates of Pay: £20-£25 per hour
  • Company Funded Health Cash Plan
  • Holidays: 20 days increasing with length of service + bank holidays
  • Long Service Recognition scheme
  • Enhanced Maternity & Paternity
  • Company Pension Scheme
  • Life Assurance
  • Employee Assistance programme including 24/7 Virtual GP
  • DX Discounts Portal
  • Excellent opportunities for career progression and more

As a key member of our team, you will play a vital role in helping us continue to deliver exceptional customer service and drive our business forward.



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