Customer Service Representative

3 weeks ago


Exeter, Devon, United Kingdom Auto-sleepers Group Ltd Full time

Job Summary:

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  • We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Warranty Administration Specialist.">
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About the Role:

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  • The successful candidate will be responsible for administering warranty activities, including handling customer inquiries, processing claims, and ensuring timely resolutions.">
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Key Responsibilities:

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  • Administer all aspects of manufacturing and used vehicle warranty claims">
  • Action all aspects of service/warranty job cards within manufacturing guidelines">
  • Booking in service/warranty re-works via emails/telephone">
  • Updating service customers via telephone/emails">
  • Upselling workshop services at the time of booking">
  • Support for the onsite accessory shop during busy periods and cover of holidays (2-3 Saturdays per year, plus during normal working hours if necessary)">
  • Ad-hoc duties to cover for service reception and parts on occasions when required">
  • Completion of all the necessary paperwork and input into the company computer system to ensure the smooth running and efficiency of all claims">
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Requirements:

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  • Languages - must be fluent in English and be able to write competently">
  • Stability under pressure - reacts well to change and stays positive despite setbacks">
  • Able to adapt to the company's needs in the way we deliver our service">
  • Reliable and takes pride in the quality of their work">
  • Full UK Driver's Licence">
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What We Offer:

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  • Attractive salaries with estimated £30,000 - £40,000 per annum based on experience">
  • Pension scheme available upon successful completion of your 3-month trial period">
  • Multiple training opportunities to further your career">
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About Us:

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  • We are Auto-sleepers Group Ltd, a leading manufacturer of motorhomes and caravans">
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Contact Information:

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  • Please submit your application through our website or by contacting us directly">


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