Customer Experience Specialist

4 days ago


Exeter, Devon, United Kingdom Sphere Solutions Full time
About the Role:
Sphere Solutions is looking for a Customer Experience Specialist to provide top-notch service to homeowners in Devon. As a key member of our team, you will be responsible for conducting regular site visits, addressing customer concerns, and resolving issues promptly. This role requires strong interpersonal skills, attention to detail, and the ability to work well under pressure.

Responsibilities:
* Visit sites to inspect and repair defects, responding to customer needs in a timely manner
* Collaborate with the Customer Care Manager to develop effective solutions to customer complaints
* Utilize photographic evidence to document work completed and communicate results to customers
* Report recurring issues to inform strategic decisions

Compensation Package: £35,000 - £45,000 per year, reflecting your expertise and dedication.

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