Customer Experience Advocate

5 days ago


Exeter, Devon, United Kingdom Cuckoo Full time

We are looking for a Customer Experience Advocate to join our team at Cuckoo, a leading broadband provider in the UK. As a key member of our Customer Care team, you will be responsible for delivering exceptional customer experiences through various channels, including phone, email, and live chat.

In this role, you will own the customer experience, ensuring that customers have realistic time frames and managed expectations. You will also proactively manage customers' experiences both before and after installation, resolving any issues that may arise, such as loss of service or installation issues.

You will collaborate with other teams within the business to ensure an efficient customer journey throughout. Your ability to multitask and prioritize tasks will be essential in meeting the demands of this role.

The ideal candidate will have a customer-centric approach, excellent written and verbal communication skills, and a great level of attention to detail. Experience working within a fast-paced startup or scale-up environment is highly desirable.

As a valued member of our team, you can expect a competitive salary of £24,690 per annum, plus benefits such as 4x life assurance, income protection, and a salary sacrifice pension. We also offer 30 days holiday plus statutory bank holidays, enhanced sick leave, and private healthcare.



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