Retail Operations Director

7 days ago


Croydon, Greater London, United Kingdom Frasers Group Full time

As a key member of the Frasers Group team, you will be responsible for leading a high-performing store in Worcester.

Job Description

Reporting to the Area Manager, you will have a critical role in achieving business objectives and driving results through effective leadership and management.

The Opportunity
  • You will build a strong team that is capable of delivering exceptional customer service and achieving sales targets.
  • You will take ownership of key areas such as operations, controls, sales, development, and leadership, ensuring they are executed to the highest standard.

You will work closely with the Area Manager to achieve the highest store standards and customer service, while also contributing to the overall success of the Frasers Group.

Key Responsibilities:
  • Operations:
    - Promote all store operations and deliver to expectation on all KPIs.
    - Support with the planning of workload to ensure a productive and efficient team.
    - Make confident decisions and delegate effectively.
  • Controls:
    - Use reports to ensure wage controls are met on a weekly basis, resolving any issues quickly and effectively.
    - Plan store schedules in line with store trading patterns and business expectations.
    - Assist with compliance for processing payroll issues and problem-solve effectively.
  • Sales:
    - Understand business and customer expectations and motivate the team to deliver an excellent customer experience.
    - Understand product features and benefits and assist with training the team to maximise sales opportunities.
    - Understand assigned KPI targets and support with tracking against these targets as well as communicating to and motivating the team.
  • Development:
    - Assist with identifying internal talent and support performance management processes to drive exceptional performance.
    - Support with identifying performance issues and escalate professionally.
    - Be self-driven in own personal development and take on developmental feedback constructively.
  • Leadership and Management:
    - Inspire the team and act as a role model.
    - Support with coaching and motivating the team to achieve success.
    - Develop relationships with the store team and ensure everyone is working to the same goals.
Requirements:
  • 3 years management experience working in a fast-paced, high-volume retail environment.
  • Able to positively impact results in sales, payroll, and stock loss.
  • Proven record of developing talented individuals.
  • Must be able to work well under pressure and to strict deadlines.
  • Committed to supporting the Area Manager to achieve the highest store standards and customer service.
What We Offer:
  • Estimated salary: £45,000 - £60,000 per annum.
  • Weekly/Monthly & Quarterly Commercial Bonuses.
  • Stocktake Bonuses.
  • Commission-led bonuses across a wide range of products.
  • Monthly Group Rewards and Recognition.
  • Long Service awards.
  • Join the Fearless1000 Incentive Scheme (watch video to find out more).
  • We offer a wide range of Development Courses with National Qualifications.
  • 28 Days Holiday.
  • 40% Instore Uniform Discount.
  • Discounted Gym membership.
  • Group Wide 20% Discount across all Frasers Group brands.


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