Retail Systems Infrastructure Specialist

2 weeks ago


Croydon, Greater London, United Kingdom Govia Thameslink Railway Full time
About Us

Govia Thameslink Railway is a leading transportation company dedicated to providing excellent services to our customers.

About the Role

We are seeking a highly skilled Retail Systems Infrastructure Specialist to join our team. As a key member of our infrastructure team, you will be responsible for maintaining and supporting our retail systems, ensuring seamless operations across our network.

Job Description

The primary responsibilities of this role include:

  • Maintaining effective control over all retail systems and ensuring accurate reporting is provided to management teams in case of issues;
  • Participating in product development processes to guarantee new products can be implemented effectively within our retail systems;
  • Providing technical expertise on all retail applications and processes;
  • Supporting testing of new software developments for station retailing equipment to ensure compatibility with our systems;
  • Serving as an ambassador for Govia Thameslink Railway during meetings with other train operating companies or suppliers and internal meetings, accurately documenting meeting details and action points;
  • Ensuring GTR's retail systems, databases, and tools remain up-to-date and current, while also maintaining updated processes or providing technical assistance for retail-related processes developed by other departments;
  • Communicating essential information via relevant methods to facilitate efficient retail operations and customer service both internally and externally;
  • Managing allocated stations, completing audits, and assisting stations in maintaining TIS, gates, and validators;
  • Reporting any issues outside fingertip maintenance to relevant suppliers in a timely manner;
  • Supplying training to staff across all TIS where necessary;
  • Performing tasks beyond those described in this job description as directed by your manager to meet company needs;

We offer:

  • A competitive salary between £35,000-£45,000 per annum based on experience;
  • Hybrid working arrangement;
  • Full Final Salary pension;
  • 25 days annual leave;
  • 75% discount on other train services, including the London Underground;
  • Healthcare benefits;


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