Retail Store Operations Manager
5 days ago
We are seeking a highly skilled and experienced Retail Assistant Manager to join our trading team at St. Christopher's Hospice in South East London.
About the RoleThis is a management position that includes supervising a team of volunteers, overseeing all aspects of our stock journey, from sorting and pricing donations to making sales. You will be working closely with the Retail Manager to achieve store targets and delivering great customer service.
Key Responsibilities- Manage a team of volunteers to achieve store targets and excellent customer service
- Oversee all areas of our stock journey, from sorting and pricing donations to making sales
- Work closely with the Retail Manager to deliver store targets and objectives
- Deliver exceptional customer service and maintain a welcoming environment for all customers
- Good experience in a busy, hands-on retail environment where you are used to getting things done at pace
- Experience in a customer-facing environment where you have delivered great customer service throughout your working day
- Retail experience is desirable but not essential; management or supervisory experience would be advantageous
- Excellent people skills and the ability to lead and supervise a team of volunteers
- Ability to problem-solve and work under pressure while being self-motivated and driven
As a member of our trading team, you will be part of a dynamic and supportive environment that is committed to raising vital funds for St. Christopher's Hospice.
You will receive a competitive salary of £23,130 per annum (£13,492.50 pro-rata) plus £750 additional payment per annum (pro-rata), as well as a range of benefits including:
- A permanent contract with 21 hours per week, Monday – Sunday based on a 7-day rota
- A competitive salary and benefits package
- The opportunity to work for a renowned charity that makes a real difference to people's lives
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