Cosmetics Retail Store Manager

3 weeks ago


Croydon, Greater London, United Kingdom MAC Full time

Job Title: Cosmetics Retail Store Manager

About the Role:

We are seeking a highly skilled and experienced Cosmetics Retail Store Manager to lead our team of Retail Artists and drive sales, customer service, and operational targets. As a key member of our store team, you will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and leadership of a high-performing team.

Key Responsibilities:

  • Lead, coach, and develop a team of Retail Artists to achieve sales, customer service, and operational targets
  • Create and execute an agile business plan to recruit and retain customers
  • Develop and implement strategies to drive sales, customer service, and operational excellence
  • Coach and inspire team members to exceed their KPIs and personal goals

Requirements:

  • Proven retail management experience preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience including inventory and facilities management and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

About Us:

MAC Cosmetics is a leading professional makeup authority that celebrates diversity and individuality. We are a people-first company that respects and cares for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world.

Benefits:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering


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