Counter Lead

3 weeks ago


Croydon, Greater London, United Kingdom Aveda Full time
Aveda Counter Lead OpportunityJob Summary: We are seeking a skilled and motivated Counter Lead to join our team at Aveda. As a Counter Lead, you will be responsible for leading, coaching, and developing a team of Sales Associates to achieve sales, customer service, and operational targets.

Key Responsibilities:
  • Lead and manage a team of Sales Associates to achieve sales and customer service targets
  • Develop and implement business plans to drive sales growth and customer engagement
  • Provide inspirational and personalized customer service to drive customer loyalty and retention
  • Manage inventory, facilities, and cash reconciliation to ensure efficient store operations
  • Collaborate with the store team to create and execute in-store events and promotions

Requirements:
  • Proven retail management experience, preferably in cosmetics
  • Ability to provide inspirational and personalized customer service
  • Previous business planning experience, including setting sales and customer service targets
  • Previous retail operations experience, including inventory and facilities management
  • Proven track record of leading a team to achieve sales and customer service targets
  • Experience of creating and executing in-store events
  • Ability to work retail hours, including days, nights, weekends, and special events
  • Previous experience with retail point-of-sale software

About Aveda: Aveda is a leader in prestige beauty, offering a culture that values diversity of thought and people. We offer progressive career opportunities, outstanding training and development, and a competitive remuneration and benefits package.
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