Beauty Retail Store Manager

4 weeks ago


Croydon, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time
Job Overview

M·A·C is the world's leading professional makeup authority, driven by our expertise in makeup artistry. We celebrate diversity and individuality, and our team is at the forefront of trendsetting, collaborating with leading talents from fashion, art, and popular culture.

We are seeking a dynamic and inspirational Retail Store Manager to lead, coach, and develop our team of Retail Artists to achieve sales, customer service, and operational targets. You will be responsible for creating and executing an agile business plan to recruit and retain customers through strategic targeting, exceptional customer relationship management, and the leadership of a high-performing team.

Key Responsibilities
  • Develop and implement sales and customer service strategies to drive business growth
  • Lead and manage a team of Retail Artists to achieve sales, customer service, and operational targets
  • Collaborate with cross-functional teams to drive business results and improve customer experience
  • Manage store operations, including inventory, facilities, and cash reconciliation
  • Develop and execute in-store events to drive sales and customer engagement
Requirements
  • Proven retail management experience, preferably within beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

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