Retail Manager

3 weeks ago

Croydon, Greater London, United Kingdom Estée Lauder Companies Full time
Multi-Brand Retail Store Manager

About the Role

We are seeking a highly skilled and experienced Retail Manager to lead our Multi-Brand store team at Sephora Bluewater. As a key member of our team, you will be responsible for driving sales growth, delivering exceptional customer service, and maintaining high retail standards.

Key Responsibilities

  • Lead and manage a high-performing team of Sales Advisors to achieve sales, customer service, and operational targets.
  • Develop and execute a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
  • Collaborate with the management team to ensure the Multi-Brand marketing calendar is executed with excellence.
  • Act as an Ambassador for the Multi-Brand Vision, leading the way to ensure this is represented and bought to life.
  • Understand the MB consumer journey and ensure the MB team executes at all times.
  • Understand each Brand nuances to deliver each Brand service (either full service or hero service) and sales expectations.
  • Help and support team members in understanding all additional sales avenues, i.e., eventing, Omni, and digital channels.
  • Ensure digital tools and resources available are used to upskill teams.
  • Act as a role model for the team in all aspects of sales and service, creating a zero consumer complaints mindset and a surprise and delight culture.
  • Lead the management team in effectively coaching and providing feedback to the team on consumer service, sales techniques, and product knowledge to drive performance.
  • Implement a Multi-Brand consumer recruitment and retention strategy to grow a loyal customer base.
  • Ensure the team are planning and executing events driving awareness, retail sales, and recruiting new consumers to the Multi-Brand concept.
  • Ensure all refunds and complaints are handled in line with Company guidelines and to a mutually satisfactory conclusion.

Requirements

  • Beauty Obsessed. Passionate about beauty, events, social media, and keeps up to date with the industry.
  • Passionate about creating meaningful relationships and providing amazing customer experience with a desire to make an impact.
  • Agile and flexible, multi-tasker.
  • Resilient.
  • Experienced in change management.
  • Empowering leadership style – encouraging others to take ownership and accountability.
  • Confident communicator – team, brands, project team, retailer, ASEM.
  • Able to give balanced feedback and ask for resources if needed.
  • Strong commercial acumen.
  • Socially driven & digitally savvy.
  • Creative and ideas driven.
  • Target driven.
  • Empathetic and able to connect instantly with a range of people.
  • Collaborative.
  • Inspiring, proactive, engaging, and approachable.

What We Offer

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual Leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives.
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections – Employee Assistance Programme.
  • Extensive Training & development offering.

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