Beauty Retail Operations Manager

4 weeks ago


Croydon, Greater London, United Kingdom The Estée Lauder Companies Inc. Full time
About the Role

We are seeking a highly skilled and experienced Store/Retail/Business Manager to lead our team of Retail Artists and drive sales, customer service, and operational excellence in our beauty retail stores.

Key Responsibilities
  • Develop and execute a business plan to achieve sales and customer service targets
  • Lead, coach, and develop a high-performing team of Retail Artists
  • Manage store operations, including inventory, facilities, and cash reconciliation
  • Collaborate with cross-functional teams to drive business growth and customer engagement
  • Stay up-to-date with industry trends and competitor activity to inform business decisions
What We Offer
  • Competitive industry salary and commission scheme eligibility
  • Annual Leave and Family Leave
  • Product discount and Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training and development offering
About Us

The Estée Lauder Companies is a people-first company, respecting and caring for our employees, communities, and consumers. We are committed to being the most inclusive and diverse beauty company in the world.

Requirements
  • Proven retail management experience, preferably in beauty or a fast-paced retail environment
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation
  • Proven track record of leading, coaching, and developing a team to succeed
  • Experience of creating and executing in-store events
  • Flexible availability across days/hours
  • Proficient in Microsoft Office
  • Proof of right to live and work in the country

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