Service Delivery Manager

4 days ago


Croydon, Greater London, United Kingdom Rentokil Initial Full time
Unlock Your Leadership Potential

We are seeking a seasoned Service Delivery Manager to join our dynamic team at Rentokil Initial in Croydon. As a key member of our service delivery team, you will play a vital role in leading a team of up to 10 Service Drivers across a geographical area within the branch.

The ideal candidate will have demonstrated leadership skills in any work environment and possess excellent forward planning skills and the ability to remain calm under pressure. You will be responsible for:

  • Daily Management: Overseeing the daily operations of your team, ensuring all team members deliver a first-class service to customers at maximum efficiency and minimum cost.
  • Collaboration: Working closely with other Team Leaders to plan and coordinate Service Drivers, guaranteeing each customer receives the right service as promised.
  • Customer Liaison: Building strong relationships with customers to resolve issues and complaints in a timely and professional manner.
  • Performance Monitoring: Tracking team performance through quality checks and accompanied customer service visits to develop each driver and drive improvement in performance levels and customer satisfaction.
  • Team Development: Supporting the growth and development of team members, enabling them to reach their full potential and contribute to the success of the team.

In return, we offer a competitive salary of £28,582, plus additional incentives including a monthly bonus scheme, sales leads commission, and RI Rewards (including cashback and discounts on multiple retailers). We also provide opportunities for career advancement and professional development within a FTSE 100 company that values and invests in its employees.



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