IT Service Delivery Manager

4 weeks ago


Croydon, Greater London, United Kingdom ENGINEERINGUK Full time
Job Summary

We are seeking an experienced IT Service Delivery Manager to join our team at ENGINEERINGUK. The successful candidate will be responsible for ensuring the highest level of service delivery to our customers, managing internal and external supplier performance, and identifying opportunities for continuous improvement.

Main Responsibilities
  1. Develop and implement service delivery strategies to meet customer needs.
  2. Manage supplier performance to ensure delivery of high-quality services.
  3. Collaborate with stakeholders to identify and prioritize service improvement initiatives.
  4. Review and analyze supplier financial performance to identify cost reduction opportunities.
  5. Escalate service risks and issues to ensure timely resolution.
Essential Skills and Experience
  1. Proven experience in IT service delivery management.
  2. Strong understanding of service management principles and agile methodologies.
  3. Excellent communication and stakeholder management skills.
  4. Ability to analyze complex data and identify opportunities for improvement.
  5. Experience with commercial agreements and contract management.

Please note that this role requires active SC Clearance and the ability to work within the UK.

Disability Confident

ENGINEERINGUK is a Disability Confident employer and guarantees to interview all candidates with a disability who meet the essential criteria for the vacancy.

Armed Forces Covenant

We are committed to supporting veterans and guarantee to interview veterans or spouses/partners of military personnel who meet the essential criteria for the vacancy.



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