Service Delivery Manager

4 weeks ago


Croydon, Greater London, United Kingdom Rentokil Initial plc Full time

As a Service Team Leader for Rentokil Initial, you will play a crucial role in delivering exceptional customer service across the Croydon area. Your primary responsibility will be to manage a team of up to 10 Service Drivers, ensuring they provide high-quality service to customers. You will work closely with other Team Leaders to plan and coordinate service delivery, liaise with customers to resolve issues, and support the Service and Branch Managers in improving service quality and efficiency.

Key Responsibilities:

  1. Manage a team of Service Drivers to deliver excellent customer service.
  2. Collaborate with other Team Leaders to plan and coordinate service delivery.
  3. Liaise with customers to resolve issues and complaints.
  4. Support the Service and Branch Managers in improving service quality and efficiency.
  5. Monitor team performance through quality checks and accompanied customer service visits.
  6. Communicate with warehouse staff on routes and products for drivers.
  7. Support the Sales Team in planning installations to exceed customer expectations.

Requirements:

  • Full UK Driving Licence with a maximum of 6 points.
  • Experience in managing within a service delivery environment (training provided).
  • A grading system with higher salary bandings for consistently strong performance.
  • Monthly bonus scheme.
  • RI Rewards (includes cashback and discounts on multiple retailers).


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