Customer Experience Writer
2 weeks ago
We are seeking a Customer Experience Writer to join our team at Leicestershire County Council. This is a great opportunity to work on exciting projects, develop your skills, and make a real difference in the lives of our customers.
The salary for this role is £26,000 - £31,000 per annum, depending on experience.
About the Role:
This is a home-based position that requires strong writing and communication skills. You will be working closely with our team to create high-quality guides and documentation for our new systems.
Your key responsibilities will include:
- Writing clear, engaging, and user-friendly guides for our new systems.
- Reviewing and refining existing guides to ensure they meet our standards.
- Collaborating with the team to launch our new Ticket Management System & Support Portal.
- Assisting in implementing a new look & feel to our manager self-service system.
About You:
To succeed in this role, you will need:
- A proven track record of writing high-quality content or a genuine flair for communication and language.
- Competence in the use of ICT systems, including Microsoft Office programmes.
- The ability to quickly learn and understand our Ticket Management and Oracle Fusion ERP systems.
What We Offer:
Leicestershire County Council is an inclusive organisation that values diversity and promotes equality. We offer a supportive and collaborative work environment, as well as opportunities for professional development and growth.
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