Client Success Strategist

5 days ago


London, Greater London, United Kingdom Rewardgateway Full time
About the Role

This exciting opportunity is part of our Mid Market Client Success team at Rewardgateway. We are looking for a talented individual who can deliver exceptional results and drive business growth.

Job Description:

  • Manage a portfolio of circa 45 accounts with employee sizes between 500 to 2500.
  • Develop close, long-term client relationships to create loyalty and partnership.
  • Anticipate and handle client enquiries efficiently, ensuring timely resolution and follow-up.
  • Collaborate with internal teams to onboard new clients and products, ensuring fast time-to-value.
  • Work closely with the Account Manager to retain clients and ensure successful renewals.

What You'll Get:

  • A competitive salary of £45,000 per year.
  • A flexible holiday plan of up to 40 days per year.
  • A wellbeing allowance of £400 per year.
  • Substantial bonus payments for life events.
  • Employee, friends, and family discounts across 1200+ retail brands.

Requirements:

  • 2+ years of demonstrated track record in client success.
  • Ability to work with workforces of 500-2500 employees.
  • Consistent delivery of high client retention and growth.
  • Passion for driving client success through product adoption and usage.
  • Focus on providing clients with tools for self-service mindset.
  • Consistent record of high customer satisfaction and NPS scores.


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