Fire Safety Service Manager
1 week ago
Service Manager - Fire and Security
SER Ltd is seeking an experienced Service Manager to join our team in Sidcup. As a Service Manager, you will be responsible for overseeing service contracts valued at up to £2 million, leading a team of engineers, and ensuring exceptional client satisfaction.
About the Position:
- Manage and oversee service contracts, ensuring delivery aligns with client expectations and company standards.
- Lead, supervise, and support a team of service engineers, providing guidance and fostering a collaborative environment.
- Liaise effectively with the service coordinator to optimize scheduling, resource allocation, and project timelines.
- Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
- Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
- Monitor service performance, ensuring adherence to contractual obligations.
- Prepare and present performance reports, identifying opportunities for process improvements.
About You:
- Proven supervisory or leadership experience within the sprinkler industry.
- Strong technical understanding of sprinkler systems and associated services.
- LPC (Loss Prevention Certification Board) qualification is beneficial but not essential.
- Excellent problem-solving skills and the ability to manage multiple priorities effectively.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Demonstrated ability to work collaboratively within a team and build strong client relationships.
How to Apply:
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