Service Delivery Expert

1 week ago


Orpington, Greater London, United Kingdom SER (Staffing) Ltd Full time

About the Role

This is an exciting opportunity to join a dynamic team as a Team Lead for Fire and Security Services. As a key member of our team, you will be responsible for leading and supporting a team of engineers in delivering exceptional customer service.

The ideal candidate will have a strong background in fire and security services, with excellent leadership and communication skills. You will be responsible for ensuring that all service contracts are delivered on time, within budget, and to the required quality standards.

Key Responsibilities

  1. Lead and support a team of engineers in delivering exceptional customer service
  2. Oversee and manage service contracts valued at up to £2 million
  3. Ensure that all service contracts are delivered on time, within budget, and to the required quality standards
  4. Maintain accurate records of service delivery and customer interactions

About Our Client

Our client is a well-established fire and security company with a strong reputation for delivering high-quality services. They are seeking an experienced Team Lead to join their team and take on a challenging role.

Requirements

To be successful in this role, you will need:

  • A strong background in fire and security services
  • Excellent leadership and communication skills
  • Ability to work independently and as part of a team
  • Strong problem-solving and analytical skills

What We Offer

We offer a competitive salary range of £45,000 - £55,000 DOE, plus benefits including:

  • Overtime pay
  • Company vehicle
  • Pension scheme
  • Health insurance (opt-in)
  • Mobile phone allowance
  • iPad provided
  • 25 days' holiday and bank holidays

Salary Range

$£45,000 - £55,000 per annum, depending on experience.


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