Service Operations Lead

1 week ago


Orpington, Greater London, United Kingdom SER (Staffing) Ltd Full time
Job Overview

Service Manager

SER Ltd is a well-established fire and security company seeking a Service Manager to lead our operations in Sidcup. As a Service Manager, you will be responsible for overseeing service contracts valued at up to £2 million, leading a team of engineers, and ensuring exceptional client satisfaction.

Key Responsibilities:

  • Manage and oversee service contracts, ensuring delivery aligns with client expectations and company standards.
  • Lead, supervise, and support a team of service engineers, providing guidance and fostering a collaborative environment.
  • Liaise effectively with the service coordinator to optimize scheduling, resource allocation, and project timelines.
  • Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
  • Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
  • Monitor service performance, ensuring adherence to contractual obligations.
  • Prepare and present performance reports, identifying opportunities for process improvements.

Requirements:

  • Proven supervisory or leadership experience within the sprinkler industry.
  • Strong technical understanding of sprinkler systems and associated services.
  • LPC (Loss Prevention Certification Board) qualification is beneficial but not essential.
  • Excellent problem-solving skills and the ability to manage multiple priorities effectively.
  • Strong communication and interpersonal skills, with a customer-focused approach.
  • Demonstrated ability to work collaboratively within a team and build strong client relationships.

Benefits:

  • Competitive salary: £45,000 - £55,000 per annum
  • Overtime opportunities
  • Company vehicle
  • Pension scheme
  • Health insurance (opt-in)
  • Mobile phone
  • Ipad
  • 25 days holiday and bank holidays

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