Sprinkler System Service Lead

3 weeks ago


Orpington, Greater London, United Kingdom SER (Staffing) Ltd Full time £45,000 - £55,000

SER (Staffing) Ltd: A Leading Fire and Security Company

We are looking for an experienced Service Manager to join our team in Sidcup. As a key member of our operations team, you will be responsible for managing service contracts valued at up to £2 million, leading a team of engineers, and ensuring exceptional client satisfaction.

Your Key Responsibilities:

  • Oversee and manage service contracts to ensure delivery meets client expectations and company standards.
  • Lead and support a team of service engineers to deliver high-quality services to our clients.
  • Liaise with the service coordinator to optimize scheduling, resource allocation, and project timelines.
  • Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
  • Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.

What We Offer:

  • A competitive salary of £45,000 - £55,000 + overtime.
  • A company vehicle for business use.
  • Pension and health insurance schemes.
  • A mobile phone and ipad for business use.
  • 25 days holiday and bank holidays.

Requirements:

  • Proven supervisory or leadership experience within the sprinkler industry.
  • Strong technical understanding of sprinkler systems and associated services.
  • Excellent problem-solving skills and the ability to manage multiple priorities effectively.
  • Strong communication and interpersonal skills, with a customer-focused approach.
  • Demonstrated ability to work collaboratively within a team and build strong client relationships.


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