Sprinkler System Service Lead
3 weeks ago
SER (Staffing) Ltd: A Leading Fire and Security Company
We are looking for an experienced Service Manager to join our team in Sidcup. As a key member of our operations team, you will be responsible for managing service contracts valued at up to £2 million, leading a team of engineers, and ensuring exceptional client satisfaction.
Your Key Responsibilities:
- Oversee and manage service contracts to ensure delivery meets client expectations and company standards.
- Lead and support a team of service engineers to deliver high-quality services to our clients.
- Liaise with the service coordinator to optimize scheduling, resource allocation, and project timelines.
- Proactively troubleshoot and resolve technical challenges to minimize service disruptions and maintain operational efficiency.
- Build and maintain strong relationships with key accounts, acting as the primary point of contact for service-related inquiries and solutions.
What We Offer:
- A competitive salary of £45,000 - £55,000 + overtime.
- A company vehicle for business use.
- Pension and health insurance schemes.
- A mobile phone and ipad for business use.
- 25 days holiday and bank holidays.
Requirements:
- Proven supervisory or leadership experience within the sprinkler industry.
- Strong technical understanding of sprinkler systems and associated services.
- Excellent problem-solving skills and the ability to manage multiple priorities effectively.
- Strong communication and interpersonal skills, with a customer-focused approach.
- Demonstrated ability to work collaboratively within a team and build strong client relationships.
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