Senior Customer Support Specialist

1 week ago


London, Greater London, United Kingdom Student Beans Full time

We are seeking a highly skilled Senior Customer Support Executive to join our team at Student Beans. This role requires a strong focus on delivering exceptional customer service and ensuring seamless support experiences.

Key responsibilities include:

  • Ownership of internal support tasks, including media scheduling and code updates.
  • Ensuring quality control and adherence to Service Level Agreements (SLAs).
  • Fostering strong working relationships with internal teams, including Design, Account Management, Customer Success, and Advertising.
  • Leading a small team, prioritizing work quality, and driving personal development conversations.
  • Embracing a culture of continuous improvement and process management.

We are looking for a talented individual with:

  • Previous experience in client support roles.
  • Desirable experience in team management.
  • Excellent attention to detail.
  • Comfort with high-volume ticketing systems.
  • Experience in process improvement.
  • Zendesk or Salesforce experience is advantageous.

Benefits of working at Student Beans include:

  • Competitive salary.
  • Unlimited holiday to promote a healthy work-life balance.
  • Accredited 'Great Place To Work' company.
  • Remote first working environment.
  • Flexi-time, including Flexi Friday.
  • Fitness and wellness benefits.
  • Incredible partnership discounts.
  • Personal development opportunities.


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.The Opportunity:As a Customer Support Specialist, you will work closely with the wider client management team to ensure client queries, issues and difficulties...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking a skilled Customer Support Specialist to join our growing team at ABR Talent. As a Customer Support Specialist, you will be responsible for managing inbound client user queries through a helpdesk solution, assessing and resolving queries, or working with escalation points to ensure resolution.Key Responsibilities:Manage client...


  • London, Greater London, United Kingdom Coople UK Full time

    Job Title: Senior Customer Support SpecialistJob Description:We are seeking a highly skilled Senior Customer Support Specialist to join our team in London. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our clients and workers.Your Responsibilities:Provide timely and professional support...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    The Company:ABR Talent is a specialist recruitment partner supporting start-up and scale-up SaaS businesses, with 'growth engine' roles such as Customer Success, Sales, Account Management and Support.The Opportunity:As a Customer Support Administrator, you will work closely with the wider client management team to ensure client queries, issues and...


  • London, Greater London, United Kingdom ABR Talent l Customer Success Recruitment for Start-up & Scale-up SaaS businesses Full time

    About the Role:We are seeking a highly skilled Customer Support Administrator to join our growing customer-facing team. As a key member of our client management team, you will be responsible for ensuring client queries, issues, and difficulties are logged, investigated, and resolved promptly.Key Responsibilities:Handle end-user support queries and provide...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Broker Support Technician to join our team at Hays Specialist Recruitment Limited. As a Senior Broker Support Technician, you will be responsible for providing a quality technical service to Brokers covering all aspects of their insurance.Key ResponsibilitiesProduction of MRC slips and endorsementsAnalysis of...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    Senior Technical Accounting SpecialistAt Hays Senior Finance, we are seeking a highly skilled Senior Technical Accounting Specialist to join our team. This role will involve reporting directly to the Senior Finance Manager and supporting the team in navigating technical accounting group essentials.Key ResponsibilitiesMonitor existing and new accounting...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    Job DetailsYour new roleAs a Senior Financial Reporting Specialist at Hays Senior Finance, you will be working closely with the Financial Controller to prepare financial statements and reports under IFRS. You will also assist with the annual report and statutory requirements, liaise with external auditors, and provide ad hoc support.What you'll need to...


  • London, Greater London, United Kingdom Hays Specialist Recruitment Limited Full time

    Job SummaryWe are seeking a highly skilled Senior Broker Support Specialist to join our team at Hays Specialist Recruitment Limited. As a key member of our team, you will be responsible for providing technical support to brokers, including the production of MRC slips and endorsements.Key ResponsibilitiesProvide technical support to brokers, including the...


  • London, Greater London, United Kingdom https:jobs-redefined.cositemap Full time

    Customer Support SpecialistAre you a German speaker with experience in Customer Care? Do you want to make flexible work a rewarding experience for ambitious workers and businesses?As a Senior Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high-level support to our worker and client base....


  • London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. This role is responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in to resource management and on target.Key...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job Title: Customer Service Resource CoordinatorAt Customer Labs, we are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our support services team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on...


  • London, Greater London, United Kingdom Customer Labs Full time

    About the RoleWe are seeking a highly organized and detail-oriented Customer Service Resource Coordinator to join our team. As a key member of our customer service team, you will be responsible for managing the Field Service Engineers' resource diary, ensuring that all engineers are logged in and on target.Key Responsibilities:Manage the Field Service...


  • London, Greater London, United Kingdom Customer Labs Full time

    Job DescriptionThe Customer Service Resource Coordinator plays a crucial role in managing the Field Service Engineers' resource diary. This position requires excellent customer relations skills, commercial acumen, and the ability to develop and sustain relationships with key stakeholders.Key ResponsibilitiesManage the Field Service Engineers' resource diary...


  • London, Greater London, United Kingdom Hays Senior Finance Full time

    About the Role at Hays Senior FinanceOur team is seeking a qualified accountant to fill a Senior Accountant position. The ideal candidate will have experience in preparing statutory accounts, tax computations, and returns for clients.Key ResponsibilitiesPrepare accurate financial statements and reports for clients.Contribute to the planning and completion of...


  • London, Greater London, United Kingdom Evolve Housing + Support Full time

    About the RoleWe are seeking a dedicated and compassionate Support and Guidance Specialist to join our team at Evolve Housing + Support. As a Support and Guidance Specialist, you will play a vital role in supporting vulnerable young people in our care, helping them to develop the skills and confidence they need to live independently.Key...