Senior IT Support Specialist

4 weeks ago


London, Greater London, United Kingdom Support Tree Full time
About the Role

We are seeking a highly skilled Senior Service Desk Engineer to join our team at Support Tree. As a key member of our managed services team, you will be responsible for delivering exceptional technical support to our clients, ensuring their IT systems are optimized, secure, and functioning efficiently.

Key Responsibilities
  • Technical Support and Escalation: Provide 3rd line support and technical expertise on escalated issues, ensuring timely and effective resolution.
  • IT Infrastructure Management: Manage and troubleshoot servers, networks, and cloud environments, including Microsoft Azure and Microsoft 365.
  • Project Leadership: Lead technical projects, including cloud migrations, security upgrades, and infrastructure deployments, ensuring successful delivery and minimal disruption to clients.
  • Client Communication: Communicate effectively with clients to manage expectations and deliver solutions, providing clear and user-friendly assistance and demonstrating patience, understanding, and a positive attitude.
  • Documentation and Knowledge Management: Maintain accurate records of client interactions and resolutions in our support ticket system, ensuring clear documentation of processes and solutions for future reference.
Requirements
  • Experience: Proven minimum 5 years MSP helpdesk experience and minimum 2 years, 3rd line experience within an MSP environment.
  • Skills: Strong understanding of Windows Server, Active Directory, Exchange, Office 365, and Azure, as well as experience with firewalls, routers, and networking.
  • Certifications: Relevant certifications such as Microsoft Azure/M365 (MCSA/MCSE), Cisco (CCNA), ITIL, or equivalent.
What We Offer
  • Competitive Salary and Bonus: A competitive salary and bonus structure, reflecting your skills and experience.
  • Opportunities for Growth: Opportunities for career progression and ongoing training, ensuring you continue to develop your skills and expertise.
  • Flexible Working: Flexible working arrangements, including up to 25 days holiday + bank holidays, and health and wellness initiatives.

We are committed to providing a supportive, inclusive company culture with a focus on personal growth and development. If you are a motivated and experienced technical professional looking for a new challenge, please apply for this exciting opportunity to join our team at Support Tree.



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