Senior Technical Support Specialist

1 month ago


London, Greater London, United Kingdom Air IT Limited Full time

At Air IT Limited, we're seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you'll be responsible for providing expert-level support to our clients, resolving complex technical issues, and collaborating with our engineers to deliver exceptional service.

Key Responsibilities:

  • Provide technical support to clients via phone, email, and remote desktop
  • Collaborate with engineers to resolve complex technical issues
  • Develop and maintain technical documentation
  • Participate in on-call rotations to ensure 24/7 support

Requirements:

  • 3+ years of experience in technical support or a related field
  • Strong knowledge of Windows Server, Active Directory, Azure, and Microsoft 365
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Collaborative and dynamic work environment

How to Apply:

Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you



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