Senior Technical Support Specialist
1 month ago
At Air IT Limited, we're seeking a highly skilled Senior Technical Support Specialist to join our team. As a key member of our technical support team, you'll be responsible for providing expert-level support to our clients, resolving complex technical issues, and collaborating with our engineers to deliver exceptional service.
Key Responsibilities:
- Provide technical support to clients via phone, email, and remote desktop
- Collaborate with engineers to resolve complex technical issues
- Develop and maintain technical documentation
- Participate in on-call rotations to ensure 24/7 support
Requirements:
- 3+ years of experience in technical support or a related field
- Strong knowledge of Windows Server, Active Directory, Azure, and Microsoft 365
- Excellent communication and problem-solving skills
- Ability to work in a fast-paced environment
What We Offer:
- Competitive salary and benefits package
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
How to Apply:
Please submit your resume and a cover letter outlining your experience and qualifications. We look forward to hearing from you
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