Senior Technical Support Specialist
2 weeks ago
Technical Support Role Summary
At Opus Recruitment Solutions, we are seeking a skilled Senior Technical Support Specialist to join our team. As a Platform Support Engineer, you will be responsible for providing exceptional technical support to our global customer base, primarily in the US. This home-based role offers the flexibility to work remotely alongside a dedicated team.
Main Responsibilities
- Provide first-line support for all technical issues, ensuring quick and efficient resolution.
- Resolve network, server, and client-side problems, delivering both technical and user assistance.
- Assist customers with system-wide deployments and updates.
- Participate in a rotating weekly on-call schedule for emergency remote support.
Requirements
- Proficient in troubleshooting, software deployments, and handling issues in Windows Server environments.
- Experience with SSL/TLS, SQL, .NET, and security software.
- Excellent communication skills and a customer-focused approach to support.
- Understanding of disaster recovery processes to help customers maintain operational resilience.
Benefits
- Private Medical
- Fully remote working
About the Job
This is a fantastic opportunity to join an innovative SaaS provider and make a meaningful impact with your technical and customer service skills. If you are ready to take your career to the next level, apply today.
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