Senior Technical Support Specialist

2 weeks ago


London, Greater London, United Kingdom Opus Recruitment Solutions Full time

Technical Support Role Summary

At Opus Recruitment Solutions, we are seeking a skilled Senior Technical Support Specialist to join our team. As a Platform Support Engineer, you will be responsible for providing exceptional technical support to our global customer base, primarily in the US. This home-based role offers the flexibility to work remotely alongside a dedicated team.

Main Responsibilities

  • Provide first-line support for all technical issues, ensuring quick and efficient resolution.
  • Resolve network, server, and client-side problems, delivering both technical and user assistance.
  • Assist customers with system-wide deployments and updates.
  • Participate in a rotating weekly on-call schedule for emergency remote support.

Requirements

  • Proficient in troubleshooting, software deployments, and handling issues in Windows Server environments.
  • Experience with SSL/TLS, SQL, .NET, and security software.
  • Excellent communication skills and a customer-focused approach to support.
  • Understanding of disaster recovery processes to help customers maintain operational resilience.

Benefits

  • Private Medical
  • Fully remote working

About the Job

This is a fantastic opportunity to join an innovative SaaS provider and make a meaningful impact with your technical and customer service skills. If you are ready to take your career to the next level, apply today.



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