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Senior Technical Support Specialist
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Senior Technical Support Specialist
Expertise in C++ and Rust
Contract (Inside IR35)
This role requires a skilled professional to provide level 2 and 3 technical support, responding to issues in real-time and owning them through to a timely resolution.
Key Responsibilities
- Provide expert technical support to end users and internal teams
- Collaborate with QA team to test system behavior and ensure high-quality software releases
- Communicate complex technical information to both technical and non-technical stakeholders
- Stay up-to-date with the latest developments in C++ and Rust
Required Skills and Experience
- 5+ years of experience in technical support or a related field
- Strong knowledge of C++ and Rust programming languages
- Experience working with UNIX variants and Windows environments
- Familiarity with database systems including MongoDB and MySQL
Preferred Skills and Abilities
- Knowledge of FIX protocol
- Familiarity with Monday.com, Jira, and GitHub