Senior Technical Support Specialist
1 month ago
Coder is seeking a highly motivated and experienced Senior Technical Support Specialist to join our team in London. As a Senior Technical Support Specialist, you will partner with our customer's technical contacts to ensure their success in using Coder and realizing its value.
The ideal candidate will have at least 5+ years of experience as a Customer Support Engineer working hands on with engineers at enterprise companies. They will also have experience working inside at least one of the cloud environments: AWS, Google Cloud, Microsoft Azure.
The Senior Technical Support Specialist will be responsible for:
- Providing technical guidance via Coder's best practices and customer learnings
- Troubleshooting a customer's Coder deployment as well as their Linux, networking and Kubernetes components
- Becoming a subject matter expert in cloud development environments
- Serving as the voice of the customer and providing product feedback to engineering
- Submitting feature requests and issues in our public and private Git repositories for follow-up and internal communication
- Contributing pull requests to Coder's documentation
- FOLLOWING UP WITH SUPPORT TICKETS TO ENSURE GOOD CUSTOMER EXPERIENCE
We are looking for a self-starter who is willing to go outside the bounds of their job description and comfort zone. If you have experience with Tailscale, a track record working at both startup and mid-to-large software providers, and a Kubernetes certification, that's a plus.
Coder is a Proud Equal Opportunity Employer. We are committed to providing equal employment opportunities to qualified applicants and do not discriminate on the basis of race, color, ancestry, religion, sex, pregnancy, gender, gender identity, gender expression, sexual orientation, national origin, age, marital status, genetic information, disability, protected veteran status or any other characteristic protected by federal, state, or local laws.
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