Senior IT Support Specialist
4 weeks ago
At Infinite Computer Solutions, we are seeking a highly skilled Senior IT Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch technical support to our clients.
Key Responsibilities:
Provide expert-level technical support for Windows desktops, including building PCs and resolving operating system, driver, and software issues.
Troubleshoot and resolve customer issues related to Microsoft 0365 Office, including SharePoint and Teams end-user support.
Administer accounts, including Active Directory, group policy, Okta, and logon problems, including remote logon issues.
Provide iPhone email support, including mailbox setup and synchronization issues, using Airwatch.
Utilize ServiceNow to manage tickets and escalate issues as needed.
Build strong relationships with clients in a face-to-face environment and provide excellent customer service.
Requirements:
3-4 days a week on-site in London.
Experience with Dell environment, autopilot, and PXE.
Strong knowledge of Microsoft 0365 Office, including SharePoint and Teams.
Ability to work with Active Directory, group policy, Okta, and logon problems.
Experience with Airwatch and ServiceNow.
Excellent communication and customer service skills.
About Us:
Infinite Computer Solutions is a leading provider of IT services and solutions. We are committed to delivering exceptional service and support to our clients. If you are a motivated and experienced IT professional looking for a new challenge, we encourage you to apply for this exciting opportunity.
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