Customer Support Specialist
3 weeks ago
Are you a German speaker with experience in Customer Care? Do you want to make flexible work a rewarding experience for ambitious workers and businesses?
As a Senior Customer Support Coordinator responsible for our German-speaking market in Switzerland, you will focus on delivering high-level support to our worker and client base. Your responsibilities will include responding to customer queries via phone, email, and chat in a timely and professional manner, troubleshooting and resolving customer issues, and assisting in team coaching and development.
Key requirements for this role include native level German, spoken and written, fluent English, spoken and written, and 3+ years of Customer Service experience in a technology-led business. You will also be a team player and thrive working in a global, remote team, with good knowledge of Excel and PowerPoint.
This is a hybrid working role based in our London office, with stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunch, and a great office in the heart of Old Street.
What We Offer
- Stock shares for all employees
- Various on-the-job trainings
- Enhanced pension contributions
- Flexible working
- Free lunch
- A great office in the heart of Old Street
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