Senior Customer Support Specialist

3 weeks ago

London, Greater London, United Kingdom Coople UK Full time

Job Title: Senior Customer Support Specialist

Job Description:

We are seeking a highly skilled Senior Customer Support Specialist to join our team in London. As a key member of our customer support team, you will be responsible for delivering exceptional customer service to our clients and workers.

Your Responsibilities:

  • Provide timely and professional support to customers via phone, email, and chat.
  • Troubleshoot and resolve customer issues in a proactive and solution-oriented manner.
  • Collaborate with other departments to escalate and resolve complex issues.
  • Assist in team coaching and development, sharing best practices and helping new team members learn.
  • Manage customer engagement tools and collect feedback to support product and marketing development.

Your Capabilities and Skills:

  • Native level German, spoken and written.
  • Fluent English, spoken and written.
  • 3+ years of customer service experience, preferably in a technology-led business.
  • Proactive and dedicated individual with excellent interpersonal skills.
  • Customer-oriented, friendly, and helpful person.
  • Excellent organisation skills with a solution-oriented way of working.
  • Ability to receive and implement feedback effectively.
  • Team player with a global mindset and comfortable working in a fast-paced team setting.
  • Good knowledge of Excel, PowerPoint, and experience with Intercom is a plus.

Work Conditions:

  • The position is based in our London office, near Old Street Station, in a hybrid setup with around two working days per week in the office.
  • Most shifts are planned during core business hours, Monday to Friday, with some flexibility to adapt the schedule to your availability.

Coople UK is a digital staffing platform that believes in making flexible work easy, reliable, and fulfilling. We value Ambitious, Pragmatic, Fair, Empowering, and Passionate individuals who share our vision. As a reward, you will see a visible and tangible effect of your work.

What else can you expect? Stock shares for all employees, various on-the-job trainings, enhanced pension contributions, flexible working, free lunch, and a great office in the heart of Old Street.

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