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Service Reception Manager
2 months ago
Role: Service Reception Manager
Location: Nissan Dealership
Job Summary:
We are seeking a highly skilled Service Reception Manager to join our team at Marshall Motor Group. As a key member of our aftersales team, you will be responsible for providing exceptional customer service and leading a team of Service Advisors to deliver outstanding results.
Key Responsibilities:
- Provide guidance and direction to a team of Service Advisors to ensure seamless customer service delivery
- Identify areas for improvement and implement strategies to enhance customer satisfaction and service reception performance
- Develop and maintain professional relationships with customers, dealership colleagues, and external partners
- Manage time effectively to prioritize tasks and meet deadlines
Requirements:
- Proven experience in a similar role within a vehicle dealership
- Excellent communication and leadership skills
- Ability to remain professional and calm under pressure
- Positive attitude and proactive approach to problem-solving
About Marshall Motor Group:
As one of the UK's largest car dealer groups, we represent 23 of the world's most popular car manufacturers and have 141 dealerships across 34 counties. We are passionate about our people and offer a range of benefits, including competitive salaries, bonuses, and career development opportunities.
