Night Reception Team Leader

3 days ago


Hounslow, Greater London, United Kingdom Accor Full time
Job Description

The Night Reception Team Leader plays a vital role in ensuring a smooth and secure environment for our guests during the night.

They welcome all guests and take care of them from arrival through to departure, providing high-quality services with a warm and friendly approach.

Key responsibilities include supervising and supporting the Night Reception team, handling complex situations and guest queries, and working under pressure to resolve issues.

Additional skills required include leadership, Opera Cloud knowledge, and the ability to manage delayed flights and assist other departments as needed.

Key Requirements:

  • Leadership skills
  • Opera Cloud knowledge
  • Ability to handle complex situations and guest queries
  • Working under pressure
  • Dealing with complaints
  • Managing delayed flights
  • Assisting other departments as needed
  • H&S awareness
  • Fire Marshall and First Aid certification

Working Hours: Full-time, 40 hours per week, 5 nights per week, pm - 07.00am

Salary: To be confirmed

Flexibility: Monday - Sunday night shifts



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