Night Supervisor Reception Lead

2 days ago


Hounslow, Greater London, United Kingdom Accor Full time

**Job Summary**

The Night Reception Team Lead is responsible for ensuring a smooth and secure environment for all guests during the night. This role involves supervising and supporting the Night Reception team to provide high-quality services with a warm and friendly approach.

**Key Responsibilities:**

  • Welcoming and taking care of guests from arrival to departure
  • Contributing to guest satisfaction by providing exceptional services
  • Ensuring a secure environment for all guests during the night
  • Supervising and supporting the Night Reception team
  • Assisting other departments as needed

**Requirements:**

  • Opera Cloud experience
  • Leadership skills
  • Able to handle complex situations and guest queries
  • Working under pressure
  • Dealing with complaints
  • Managing delayed flights
  • H&S awareness
  • Fire Marshall and First Aid certification

**Working Conditions:**

  • Full-time position, 40 hours per week, 5 nights per week
  • Hours: 10pm - 7am
  • Flexibility: Monday - Sunday night shifts


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