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Reception Supervisor

2 months ago

Hounslow, Greater London, United Kingdom Arora Group Full time

About the Role:

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Arora Group. As a key member of our front desk team, you will be responsible for ensuring seamless check-in and check-out processes, providing exceptional customer service, and maintaining the highest standards of brand excellence.

Key Responsibilities:

  • Lead and manage the reception team to deliver outstanding service and efficiency
  • Develop and implement strategies to improve guest satisfaction and loyalty
  • Collaborate with other departments to ensure seamless operations and excellent guest experience
  • Monitor and maintain brand standards, ensuring consistency across all touchpoints
  • Stay calm and composed in high-pressure situations, prioritizing guest needs and resolving issues efficiently

What We Offer:

As a Reception Supervisor at Arora Group, you can expect a competitive salary, 28 days of paid holiday, and additional benefits, including:

  • Special discounted rates for hotel rooms across all our locations
  • Superb training and career development opportunities
  • Uniform and complimentary dry cleaning services
  • Complimentary meals during shifts
  • Pension coverage
  • Unmatched career progression possibilities

Requirements:

  • Relevant experience in a hotel reception or team lead role
  • Exceptional leadership and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and conflict resolution skills
  • Commitment to delivering exceptional guest service and exceeding expectations