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Reception Team Leader

2 months ago

Hounslow, Greater London, United Kingdom Arora Group Full time

About the Role:

We are seeking a highly skilled and experienced Reception Supervisor to join our team at Arora Group. As a key member of our front desk team, you will be responsible for delivering exceptional customer service and ensuring a seamless check-in and check-out experience for our guests.

Key Responsibilities:

  • Lead and manage the reception team to achieve high standards of customer service and efficiency.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Collaborate with other departments to ensure a smooth and efficient operation.
  • Manage and resolve guest complaints and issues in a professional and courteous manner.
  • Ensure compliance with company policies and procedures.

What We Offer:

As a Reception Supervisor with Arora Group, you will receive a competitive salary, 28 days paid holiday, and a range of excellent benefits, including discounted hotel room rates, fantastic training and development opportunities, and unrivalled career progression prospects.

Requirements:

  • Previous experience as a Reception Supervisor or Team Leader in a hotel environment.
  • Excellent communication and leadership skills.
  • Ability to work in a fast-paced environment and remain calm under pressure.
  • Passion for delivering exceptional customer service and exceeding guest expectations.